• Business Ethics Quick View
    • Business Ethics Quick View
    • Business Ethics

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    • Definition of Ethics Ethics is defined as the moral responsibility of people that governs their behaviour or the way that they conduct of any activity. In other words, ethics is a system of moral principles that is concerned with what is considered good for the individual and the society. (The following image captures Ethics principles quite well) Ethics vs. Morals…
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  • Conflict Resolution Quick View
    • Conflict Resolution Quick View
    • Conflict Resolution

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    • Definition of Conflict The simplest way to explain conflict is that it is a struggle between people, usually stemming from a misunderstanding. It could verbal, physical, or even a battle of minds and opinions of conflicting ideas or even based emotionally. The word is derived from the Latin word ‘conflingere’. Conflingere translates to mean to come together for a battle.…
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  • Customer Service Quick View
    • Customer Service Quick View
    • Customer Service

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    • 1. Definition of Customer Service Customer services is used at every level in many jobs. It is a combination of a type of job and a set of job skills. As a job - customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. It is an act of supporting customers. As a skill…
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  • Marketing Fundamentals Quick View
    • Marketing Fundamentals Quick View
    • Marketing Fundamentals

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    • 1. Definition of Marketing Traditional Version Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings (information) that have value for students, management and society at large. Entrepreneurial Version Research what the college potential students wants and needs are. Determine if the college have the resources to supply the goods and services and calculate…
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  • Presentations Quick View
    • Presentations Quick View
    • Presentations

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    • 1. Definition of a Presentation A presentation involves talking or delivering information, to a group of people with the objective to explain an idea, a system, a process, recent performance/s, forecast/s or any other topic of interest to that group. The person who does the explaining is the presenter and may use visual aids to help convey his or her…
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  • Risk ManagementRisk Management Quick View
    • Risk ManagementRisk Management Quick View
    • Risk Management

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    • 1. What is Risk Management A business risk is a future possibility that can prevent you from achieving your business goal. The risks facing a typical business are many and can include things that you can control, such as your strategy, and things that you cannot control, such as the global economy. 2. 5-Key Risks that Every Business faces a.…
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  • Selling Techniques Quick View
    • Selling Techniques Quick View
    • Selling Techniques

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    • 1. Traditional Definition of Selling Selling is any transaction in which money, or other items such as goods or services, are exchanged for other goods or services. The buyer will agree to a deal with the seller as to an agreed amount of money, goods or services in exchange for the seller's product/service. Therefore, the traditional version of selling is…
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  • Work and Safety Quick View
    • Work and Safety Quick View
    • Work and Safety

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    • 1. Workplace Health and Safety Work, Health and Safety (WHS), also referred to as ‘Occupational, Health and Safety (OH&S), involves the management of risks to the health and safety of everyone in your workplace. This includes the health and safety of anyone who you are responsible for at the college – including any visitors, work colleagues and all students on…
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