Customer Service Q/A

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Give a definition for ‘Customer Service’? (Refer to Pages 1 of document)

What are 4 customer service skills? (Refer to Pages 1 of document)

What are the responsibilities and job requirements for customer service? (Refer to Pages 2 of document)

Name the 4 principles of customer service? (Refer to Pages 2 of document)

Why are customer service skills important for business? (Refer to Pages 3 of document)

List 3 ways to improve customer service skills? (Refer to Pages 4 to 5 of document)

Give 3 examples of good customer service and 3 examples of bad customer service? (Refer to Pages 6 of document)

How do you handle a difficult customer? (Refer to Pages 6 of document)

What’s the difference between customer service and customer support? (Refer to Pages 6 of document)

What are 4-skills you could put on your customer service resume? (Refer to Pages 7 of document)