Conflict Resolution Q/A

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What is a definition of ‘Conflict’? (Refer to Page 1 of Document)

Explain what is meant by - ‘Resolution”? (Refer to Page 1 of Document)

Explain 3-ways in resolving conflict? (Refer to Page 2 of Document)

Select one of the ways used in resolving a conflict and give an example?

In your opinion, explain a conflict resolution strategy that you adopt?

Explain why Emotional Intelligence is important when resolving conflict? (Refer to Page 2 of Document)

What does remaining impartial mean? (Refer to Page 3 of Document)

How important are non-verbal communication during a conflict? Give 2 examples. (Refer to Page 5 of Document)